FAQs
1. What size should I choose?
Our pieces are generally true to size, so we recommend selecting your usual size for the best fit.
If you're unsure or have any specific concerns, feel free to contact us — we're happy to help.
And no worries — if the fit isn’t quite right, you can exchange your item within 7 days of receiving it.
2. How long does delivery take?
Most orders arrive within 3–5 business days, depending on your location.
3. Can I return or exchange an item?
Yes! You can only exchange within 3 days of receiving your order as long as the item is in original condition.
4. Do you ship internationally?
Yes, KYZEN ships worldwide. International shipping fees apply and are calculated at checkout.
5. I received a defective or wrong item. What do I do?
Please contact our support team at Kyzenwear@outlook.com or at 0096178774080 within 48 hours of delivery with a photo and your order number.
6. How do I track my order?
Once your order is shipped, you’ll receive an email with your tracking number and a link to follow its journey.
7. Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we’ll do our best to make changes. Contact us as soon as possible at kyzenwear@outlook.com or at 0096178774080
8. Are KYZEN products sustainably made?
We strive to reduce our environmental impact by working with responsible suppliers and limiting excess waste. Our packaging is recyclable, and we’re continuously working to improve.
9. I ordered a pre-order item. When will it ship?
Pre-order items ship on the estimated date listed during checkout. You’ll receive tracking info once it leaves our warehouse.
10. Can I use more than one discount code?
Our system allows one discount code per order unless a special promotion states otherwise.
11. Do I need an account to shop at KYZEN?
No, but creating an account allows faster checkout, easy tracking, and exclusive member offers.